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Escalation management


  • Global Channel Management, Inc.
  • 10/18/19
  • Irving, TX
  • 75039
  • $100 / Hourly
  • Full-Time
Escalation management needs experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm
Escalation management requires:
Strong drafting and editing skills
Strong analytical skills
Ability to work across cultures and levels
Organizational skills, attention to detail, creativity
Ability to work collaboratively and independently and plan, execute, follow-up
Strong analytical skills
Strong Microsoft Office Suite skills (pivots, vlookups, basic); experience working with complicated data
Facility with web-based information management systems and processes
Legal/Compliance background preferred
Financial services industry preferred.
Bachelors degree
Escalation management duties:
Escalation management and reporting role
Tracking, reporting, analyzing ICRM escalations
iCAPs policy breach identification, validation, analysis and reporting
Managing new process for breach identification, severity level determination
Legal Entity compliance risk escalation tracking/reporting ? BRCCs
Additional support for expansion of policy management responsibilities


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